Frequently Ask Question

Q • Where do you ship?
A • We proudly ship to all of Canada. 

Q • How long does shipping take?
A • Shipping can take anywhere between 5 to 10 business days. You may select express shipping option during check out to ensure your package gets to you in the time frame you would like.

Q • What happens if my item arrives damaged?
A • Please notify us at weareheretohelp@ticklepinque.ca within 20 days of your purchase,  provide your order number, a picture of your packing slip, and a picture of the defected box, and item. Please make sure you do NOT throw away the packaging, as we need photos of this as well. Tickled Pinque Canada wilI examine the product for defects prior to providing a replacement product or product credit. Shipping charges will only be paid by Tickled Pinque Canada if the product is determined by Tickled Pinque Canada to be defective.
Requests made outside of the 20 days from the date of purchase may be denied.

Q • What happens if I've received a different item than what I ordered?
A • Please notify us at weareheretohelp@ticklepinque.ca within 20 days of your purchase,  provide your order number, a picture of your packing slip, and a picture of the contents you've received. Tickled Pinque Canada will send you a pre-paid shipping return label via e-mail to return the incorrect item(s) to our facility, and refund or replace the correct item(s).

Requests made outside of the 20 days from the date of purchase may be denied.

Q • My order is missing an item, what do I do?
A • Please notify us at weareheretohelp@ticklepinque.ca within 20 days of your purchase,  provide your order number, a picture of your packing slip, a picture of the contents you've received, and a picture of the outside of the box your item was delivered in. This is to determine whether the item was lost during shipping due to a damaged package.

Requests made outside of the 20 days from the date of purchase may be denied.

Q • Can I return or exchange an item I ordered?
A • All sales are final. When making your purchase, you agreed to the terms & conditions that specify that all sales are final. Tickled Pinque Canada sells made-to-order, hand made products and cosmetics, therefore due to hygienic reasons once an item leaves our facility, it can not be returned, and the sale is final.

Q • When do you ship?
A • We ship packages from Monday - Friday between the hours of 9am and 5pm.